We are committed to providing a high-quality legal service to all our clients. When something goes wrong we need you to tell us about it. This will help us to improve our standards.
Our Complaints Procedure
If you have a complaint, please contact our Client Services department. You can write to them either by email client.services@sdc-legal.co.uk or posted to Client Services, Shared Direction Conveyancing, 32 Chamberlain Street, Wells, Somerset BA5 2PJ. The department will pass your complaint to a director, usually the director in charge of the department involved in your complaint. The Director with overall responsibility for complaints is Wayne Moore-Read, who is based in the Wells office.
We have eight weeks to consider your complaint. If we have not resolved your complaint within this time, you may complain to the Legal Ombudsman.
What Will Happen Next?
Legal Ombudsman
If you are still not satisfied, then you may contact the Legal Ombudsman PO Box 6167, Slough, SL1 0EH about your complaint.
The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you.
For further information, you may also like to contact the Legal Ombudsman on 0300 555 0333 or at enquiries@legalombudsman.org.uk.
Solicitors Regulation Authority
The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.
enquiries@sdc-legal.co.uk
New enquiries: 0808 273 0273
Opening Hours:
Monday to Friday, 9am to 5pm
Shared Direction Conveyancing is the trading name of Shared Direction Conveyancing Limited. Registered in England and Wales with the company number 14234963. Authorised and regulated by the Solicitors Regulation Authority. No. 8001389. A list of Directors is available at the registered office Suite 3, Orchard House, Orchard Street, Canterbury, CT2 8AJ.
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